Dealing with Phone Insurance

As happens from time to time, my wife inadvertently broke the screen on her new iPhone XS. Innocently enough, she just dropped her phone in her purse, then Bam! Pow! Wham! the screen was broke. 

The iPhone XS, not as resilient as her iPhone 7, just wasn’t up to the task of handling the impact on the corner of the phone. See, this is why a wrap around screen is just not a good idea. Being the indecisive lot, she hadn’t settled on a case to our dismay.

So, I filed the claim and eventually (3 weeks for the entire process) we did receive the new phone. Well, not exactly new, refurbished actually and not in the color I had listed on the claim form. Instead of gold, they sent one in black. No recourse really, so on we go with this replacement phone. Another issue was, although it is a good idea to provide a case (clear, good for drops up to 10 feet), it would have been better if they had sent a case that would fit the phone. A case for an iPhone XS Max will not fit an iPhone XS. Just saying.

All in all, we did learn a few lessons

• No case, no phone. Do not even think about using the phone without a case.
• A replacement phone is not a new phone. You will get a refurbished phone.
• Do not expect to get an exact replacement. Gold is nice, black not so much. Oh well, a case will remedy this quite nicely.
• Realize the new phones with the edge to edge screens are more prone to breakage than the previous phones.

I hope this helps whoever may read this post and save themselves the agony of having to file a claim for a broken screen.