Dealing with Phone Insurance

-
As happens from time to time, my wife inadvertently broke the screen on her new iPhone XS. Innocently enough, she just dropped her phone in her purse, then Bam! Pow! Wham! the screen was broke. 
The iPhone XS, not as resilient as her iPhone 7, just wasn’t up to the task of handling the impact on the corner of the phone. See, this is why a wrap around screen is just not a good idea. Being the indecisive lot, she hadn’t settled on a case to our dismay.
So, I filed the claim and eventually (3 weeks for the entire process) we did receive the new phone. Well, not exactly new, refurbished actually and not in the color I had listed on the claim form. Instead of gold, they sent one in black. No recourse really, so on we go with this replacement phone. Another issue was, although it is a good idea to provide a case (clear, good for drops up to 10 feet), it would have been better if they had sent a case that would fit the phone. A case for an iPhone XS Max will not fit an iPhone XS. Just saying.
All in all, we did learn a few lessons
  • No case, no phone. Do not even think about using the phone without a case.
  • A replacement phone is not a new phone. You will get a refurbished phone.
  • Do not expect to get an exact replacement. Gold is nice, black not so much. Oh well, a case will remedy this quite nicely.
  • Realize the new phones with the edge to edge screens are more prone to breakage than the previous phones.

I hope this helps whoever may read this post and save themselves the agony of having to file a claim for a broken screen.

Comments

Post a Comment

Popular posts from this blog

What If?

-
In all of the English language, no two words personify hope and the unexpected as What If.  These 2 words form the basis for most if not almost all stories we hold near and dear to our hearts.  It is a very prolific technique for exploring a new idea for a novel, screenplay, poem, prose and any other form where words dominate.  Personally, I like to ask the What If? question for any point in my life where I had to make a decision that formed the iconic fork in the road.  What if I had not married her?  What if I hadn't left this college?  What if I had not finished college, what might I have done?  Given the way life went, what if I had pursued my true dream instead of the safe path I actually followed? What if can also be applied to purely fictional enterprises like What if our legal system was more of a lottery than a process.  In other words, you are accused, they roll the dice which determines guilt, innocents and the length of your prison t...
Read more

Are You Paranoid or Just Careful?

-
Throughout my life I have been lumbered with this particular label and not in a particularly flattering way mind you.  Paranoia seems to be used very loosely when describing someone who may just be a bit more careful (or informed?). Some of us may have a very good reason to believe that we are being watched, followed, targeted by groups (yes if the government) or otherwise nefariously engaged.  I believe the problem is people lull themselves into a false sense of security.  False in the sense that it makes no sense whatsoever that anyone is at anytime immune to violent attacks.  Now will that attack be from a terrorist, organized crime or government entity, who knows.  The point is, as my psychology professor use to say, sometimes someone is following you.  No one wants to believe that we are not completely safe at any given moment.  However, there are events that seem to threaten that particular point of view.  My own take on this situation is ...
Read more

Conscientious Objection

-
Way back when I was in the process of graduating high school, we along with probably every other high school in the union were required to take the ASVAB test (ASVAB, or Armed Services Vocation Aptitude Battery, is a test given to determine suitability to serve in the armed services). The test covered among many other topics, mathematics, simple, applied and theoretical and tools by showing you a picture and you have to determine what said tool was designed for.  I was shall we say deficient in my advanced knowledge of math and some of those tools looked more like implements for torture than anything else.  Needless to say, I did not do well in these areas but exceeded quite effectively in all other areas.  Since I was determined to pursue a career in the ministry (Fundamental Baptist Minister to be exact), insufficient mathematical skills were not a concern.  Since doing well on the test, I was contacted by the US Army recruiter in our little tow...
Read more